Shipping policy

Last updated: August 25, 2026

Monteluce ships orders internationally using trusted delivery partners.

1. ORDER PROCESSING

Orders are processed after successful payment confirmation.

Orders are normally prepared for dispatch within 2-5 BUSINESS DAYS, unless a different processing time is stated on the relevant product page.

During periods of high demand, launches, holidays or unforeseen circumstances, processing may take longer. Where a significant delay occurs, we will make reasonable efforts to inform affected customers.

2. SHIPPING

Orders are shipped using DHL / DHL EXPRESS.

Available shipping methods and costs are displayed during checkout.

Where available, tracking information will be sent to the email address provided when placing the order.

3. DELIVERY TIMES

Estimated delivery times depend on the destination and shipping method selected.

Typical estimated delivery times are:

European Union: 2–7 BUSINESS DAYS
United Kingdom: 2–7 BUSINESS DAYS
United States & Canada: 3–8 BUSINESS DAYS
Other international destinations: 4–10 BUSINESS DAYS

These are estimates rather than guaranteed delivery dates.

Customs clearance, public holidays, carrier disruptions and circumstances outside our control may cause delays.

Where no other delivery period has been agreed, applicable consumer law may provide a maximum delivery period.

4. CUSTOMS, DUTIES AND TAXES

For international orders, customs duties, import taxes, brokerage fees or other charges may apply depending on the destination country.

Unless otherwise expressly stated at checkout, these charges are the responsibility of the customer.

Customers are responsible for ensuring that the delivery address and contact information provided at checkout are accurate and complete.

5. DELIVERY ADDRESS

Please carefully check your delivery address before completing your purchase.

Once an order has been dispatched, changes to the delivery address may not always be possible.

If a parcel is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the order, subject to applicable law.

6. TRACKING

Where tracking is available, customers will receive tracking information by email.

Customers are responsible for monitoring the tracking information and, where required, cooperating with the carrier or customs authorities.

7. DELAYED OR LOST SHIPMENTS

If your order appears to be delayed or lost, please contact us at info@monteluceofficial.eu with your order number.

We will contact the relevant carrier and investigate the shipment.

Nothing in this policy limits your statutory rights regarding non-delivery or late delivery.

8. DAMAGED PACKAGES

If a package appears visibly damaged upon delivery, please document the condition of the package before opening it where reasonably possible.

If the product itself is damaged, contact us at info@monteluceofficial.eu and provide photographs of the package and product.

We will assess the situation and provide an appropriate solution in accordance with applicable law.

9. CONTACT

For shipping enquiries:

MONTELUCE, MB
Email: info@monteluceofficial.eu
Phone: +370 628 66 519